Contact and FAQs
Administration, Substance Use and Mental Health Outpatient, and Recovery Support Services
2535 Lone Star Dr.
Dallas, Texas 75212
214-941-3500 ext. 246
214-941-3500 ext. 210
Frequently Asked Questions
How can I (or someone I love) get into treatment?
Our lobby doors open at 8 am Monday through Friday at 5300 University Hills Blvd., Dallas, TX 75241. We work on a first-come, first-serve basis so the earlier in the day that you arrive, the better. Our lobby stays open until 4:30 pm and if there are no slots available, you will be put on a waitlist and can wait for your name to be called or call via phone to find out if there are slots available off of the waitlist. Our location in El Paso is currently accepting clients only by appointment. Please call 915-772-9111 to set up an appointment.
What can I take into detox/crisis?
You can take 3 - 5 pairs of undergarments, 3 - 5 pairs of socks, 3 - 5 shirts, and if you smoke, an unopened pack of cigarettes.
What insurances do you take?/Do you take _____ insurance?
We treat those who are uninsured. We do accept Medicaid for certain programs. We do not accept Medicare for any of our programs. Private insurance from Blue Cross Blue Shield and Molina Healthcare is also accepted.
Do you offer services to court-ordered patients for substance abuse?
Yes, we do. Those services are usually arranged through the court or any parole officer involved in the case.
How does visitation work? Can I visit someone in treatment?
Right now because of COVID, the individual in treatment has to schedule out a visit with their counselor and they will contact you to set up a time. If you are looking to schedule a visit with them, you can call our main number (214-941-3500) and either let them know or leave a message that you would like to visit a specific person and please include the unit they are in if you know it (men’s, women’s, statewide, etc.) and any contact information or important information you would need to share as well. That is our procedure right now and if you call the main number, they can help you more through that process!