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Immediate Crisis Care

If you or a loved one are facing an immediate crisis and are unable to utilize our in-person services, please call NTBHA's 24/7 Mobile Crisis Hotline at 1-866-260-8000. If it is an emergency, please call 911.


Homeward Bound’s Crisis Service is a short-term voluntary and interactive program for adults ages 18 and older who may be experiencing a mental health crisis or who may be chronically mentally ill and not improving on their own. It serves as a step-down unit from psychiatric units to a lower level of care and to Dallas County residents that are experiencing a mental health crisis. Homeward Bound Crisis is a recovery-oriented treatment environment focused on wellness.

Suicide Prevention Lifeline

The U.S. transitioned the 10-digit National Suicide Prevention Lifeline to 988—an easy-to-remember three-digit number for 24/7 crisis care. The 988 Suicide & Crisis Lifeline is a network of more than 200 state and local call centers supported by HHS through the Substance Abuse and Mental Health Services Administration (SAMHSA). The 10-digit Lifeline number 1-800-273-TALK (8255) will continue to be operational after July 16, 2022 and will route calls to 988 indefinitely. Veterans, service members, and their families can also still reach the Veterans Crisis Line with the current phone number 1-800-273-8255 and Press 1, or by chat or text to 838255. More information on 988 is available at and


The Crisis Residential Unit has an average 7-day stay for clients with diagnoses that include Major Depressive Disorder, Bipolar Disorder, Schizoaffective Disorder, and Schizophrenia. Services include psychiatric medication management, skills groups, treatment planning, case management, and coordinated discharge planning. 

Clients in crisis residential are not required to have a substance issue. However, those with co-occurring substance use disorders in crisis may be eligible to detox in tandem with their crisis stay. Clients on the crisis residential unit are not eligible to detox with buprenorphine.  


Our Qualified Mental Health Professionals provide mental health support and counseling to clients in the crisis unit. Before discharge, clients will have the opportunity to meet with a Qualified Mental Health Professional to discuss personal challenges and create a plan to address those issues during and after the client’s stay in crisis. 


Our Mental Health Peer Specialists help make a plan to maintain sobriety after our clients’ stay and find solutions to other environmental and systemic issues that may have led to the initial mental health crisis, such as homelessness and physical illness. The Mental Health Peer Specialists help connect our clients with their next step. Homeward Bound’s in-house residential services is available as well as outside services where these clients may continue their treatment.


These items are NOT allowed while on the unit:

  • Alcohol or drugs of any kind not prescribed by a doctor (this includes items that include alcohol such as face washes or scrubs and hand sanitizer)

  • Any drug or alcohol paraphernalia (including brands and logos on items and clothing)

  • Gang or group paraphernalia (including colors, insignias, pins, or other items)

  • Weapons of any kind

  • Personal electronics (cell phones, televisions, or pagers during non-designated times)

  • Candles and incense

  • Hats and sunglasses


Property can be dropped off at the front desk between 8 a.m. and 4 p.m. weekdays.


Our nurses are on-site 24 hours a day, 7 days a week.


Homeward Bound’s 6-bed crisis respite home is funded through North Texas Behavioral Health Authority and is designed to provide voluntary, short-term, community-based crisis treatment for people who have a low risk of harm to themselves and others but may have some functional impairment. Respite can also assist caretakers who need short-term housing and supervision for those in their care in order to help them avoid a mental health crisis. 


This low-stress environment is designed to increase clients’ coping skills while enhancing their functional living skills. While in this environment, clients will receive 24-hour-a-day care from Mental Health Peer Specialists who will also provide wellness recovery planning and community resources that will vary based on individual needs, but can include long-term housing plans, coordination of aftercare, and connection to existing support systems. 


Individuals eligible for this level of care can include, but are not limited to, those who:

  • have been stabilized in a medical facility   

  • find themselves struggling with the activities of daily living and have high levels of hopelessness and despair

  • have chronic mental disorders that impede their daily lives

  • have co-occurring mental health and substance use disorders


The Crisis Respite House is located in Corsicana. Intake occurs at our Dallas - University Hills location.

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1. Call the crisis unit’s 24-hour line at 214-535-5618 to discuss funding options, bed availability,
and the admission process.

2. Fax relevant clinical information to 214-389-1084 or 214-941-3517.

3. Admission and transport will then be confirmed by a staff member of the crisis unit.

Back to Residential Overview

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